Seller Policy (Vendor Terms and Agreement)
Guidelines, obligations, and standards for vendors on IndustrialMart Nigeria.
Last Updated: November 12, 2025
Welcome to IndustrialMart Nigeria (“IndustrialMart,” “we,” “our,” or “us”). This Seller Policy (“Policy”) outlines the rights, responsibilities, and obligations of vendors who list and sell products on our marketplace, www.industrialmart.ng.
By registering as a seller or vendor on IndustrialMart Nigeria, you agree to comply with this Policy, as well as our Terms & Conditions, Payment Policy, and Refund and Return Policy.
1. Marketplace Role
IndustrialMart Nigeria is an online marketplace that connects buyers and sellers of industrial equipment, tools, and materials — particularly for oil and gas, engineering, construction, and manufacturing sectors. We are not a manufacturer, direct seller, or payment processor. All sales, deliveries, and financial transactions occur directly between the seller and the buyer.
2. Vendor Eligibility
To become a seller on IndustrialMart Nigeria, you must: - Be at least 18 years old or a legally registered business in Nigeria. - Provide accurate and verifiable business details (e.g., company name, contact info, RC number if available). - Agree to comply with all applicable Nigerian laws, trade regulations, and safety standards. We reserve the right to verify any information you provide and decline or revoke vendor access at our discretion.
3. Product Listing Rules
Sellers must ensure that all listings are: - Accurate, truthful, and complete. - Include clear descriptions, specifications, and authentic images of the actual item being sold. - Specify the condition of the item (New, Fairly Used, or Refurbished). - Include the correct price, location, and availability. 🚫 Misrepresentation Warning: If a seller lists a fairly used or refurbished item as new, or provides false or misleading information, IndustrialMart Nigeria reserves the right to: - Immediately remove the listing, - Suspend or permanently terminate the seller’s account without notice, and - Report the activity to appropriate authorities if fraudulent intent is suspected.
4. Prohibited Listings
Sellers may not list, promote, or sell: - Counterfeit, stolen, or illegal goods - Hazardous or unregulated chemicals - Expired or defective industrial products - Items that violate Nigerian import/export laws - Pornographic, offensive, or politically sensitive content - Items infringing on intellectual property rights We reserve the right to remove any prohibited or questionable listings at any time.
5. Seller Responsibilities
As a registered seller, you agree to: - Respond promptly to buyer inquiries and messages. - Deliver products as described and within agreed timelines. - Honor warranties, after-sales support, or return agreements you provide. - Maintain professional conduct at all times. - Avoid spam, duplicate listings, or misleading advertising.
6. Used and Refurbished Items
We understand that the industrial sector often deals in fairly used or refurbished equipment. However, sellers must: - Clearly label such products as “Fairly Used”, “Refurbished”, or “As-Is” in the listing title and description. - Provide actual, unedited photos showing the product’s real condition. - Disclose any known defects, wear, or limitations. Failure to comply will result in: - Immediate listing removal, and - Account termination without prior notice.
7. Payment and Transactions
IndustrialMart Nigeria: - Does not handle payments between buyers and sellers. - Is not responsible for deposits, refunds, or financial disputes. Sellers must: - Agree on safe, traceable payment methods (e.g., bank transfer, cash on delivery). - Never request payment to a personal or unrelated third-party account. - Issue receipts or invoices for company transactions when applicable.
8. Delivery and Returns
Sellers are solely responsible for: - Coordinating delivery or pickup arrangements with buyers. - Ensuring proper packaging and timely delivery. - Handling returns, exchanges, or refunds according to their stated policy. Failure to deliver as promised or repeated complaints from buyers may result in account suspension or permanent removal.
9. Seller Fees and Premium Services
Listing basic ads is generally free, but sellers may opt for: - Featured Listings - Premium Storefronts - Advertising Packages Fees for such services are payable directly to IndustrialMart Nigeria and are non-refundable once activated.
10. Prohibited Conduct
Sellers must not: - Post fake or duplicate listings - Engage in fraudulent, misleading, or unethical sales tactics - Use offensive or inappropriate language - Attempt to manipulate search rankings or reviews - Impersonate another user or company - Sell outside the platform while using Industrial Mart for lead generation only Any such actions may lead to immediate suspension or termination without notice.
11. Account Suspension and Termination
IndustrialMart Nigeria reserves the right to suspend or permanently terminate any seller account that: - Violates this Seller Policy or our Terms & Conditions - Receives repeated verified complaints - Posts prohibited, false, or misleading listings - Fails to maintain professional conduct - Engages in fraud or misrepresentation Termination may occur without prior notice or compensation.
12. Indemnity
Sellers agree to indemnify and hold harmless IndustrialMart Nigeria, its affiliates, employees, and partners from any losses, damages, or claims arising from: - Product defects, misrepresentation, or failure to deliver - Legal violations or customer disputes - Use of images or content that infringe on third-party rights
13. Policy Updates
We may update this Seller Policy periodically to improve compliance and platform standards. All updates will be reflected on this page with a new “Last Updated” date.
14. Contact Us
For inquiries, complaints, or seller verification assistance, please contact: IndustrialMart Nigeria 📧 [email protected] 🌐 www.industrialmart.ng